Master the Art of Canceling Your Just Eat Order with This Guide

For those seeking to order takeaway food in the UK, Just Eat is the top choice. By simply logging onto Just Eat's platform, customers can browse and choose from numerous participating restaurants in their local area for either home delivery or collection. Take advantage of frequent discounts on your orders, but if you encounter issues such as accidentally placing an order or changing your mind, follow the steps below on how to cancel a Just Eat order.

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Cancelling via Telephone

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1) If you want to cancel an order on Just Eat, you can start by calling the restaurant directly as this is usually faster. Find the contact number in the order confirmation email from Just Eat (located at the bottom of the page). In case you can't get through to them, then call the number above to reach out to Just Eat.

2) Once you contact Just Eat, their auto-response system will inform you about the current waiting time. Press 2 to connect with their customer support team, after which press 6 to request order cancellation. Enter the 9-digit order number and press the # key or simply press # if you don’t want to type the number. You will then be directed to Just Eat's support team or be put on hold.

3) When you speak to a Just Eat customer representative, provide them with all the necessary information regarding your order and why you need to cancel it, including the time, date, and method of placing the order, the name of the restaurant and most importantly the order number. They will contact the restaurant on your behalf to find out if it is possible to cancel your order.

4) Please note that the possibility of cancelling your order primarily depends on whether the restaurant has already started preparing your food or if it has already been sent out for delivery. A refund cannot be made if you decide to cancel your order at this point. However, if the restaurant agrees to cancel your order before it's too late, and you have already paid for it, they will process your refund, which may take 3-5 days to reflect.

Cancelling Online

In case you prefer not to call the restaurant or want to avoid the busy phone lines, an alternative way to cancel your order is by going online. Log into Just Eat's website. If you are not logged in, use the same account you had when placing your order. Start a live chat with a Just Eat's customer support agent to request order cancellation. Alternatively, you could click the blue “Chat with us” button, available during their opening hours, on this help page.

Bear in mind that to obtain a refund, you will need to provide the order and restaurant details as earlier described. The conditions for the cancellation are the same as described earlier.

Cancelling by Post

Please note that cancelling a Just Eat order by post is highly impractical, given that it is an online platform and time-sensitive perishable goods are involved. However, if you have any complaints or want to highlight any issues, you can write a letter to the restaurant concerned. If they do not respond, you can lodge a complaint with Just Eat. Find both addresses for the restaurant and Just Eat's head office listed near the bottom of your order confirmation email.