In what way do I access the information contained in my smart meter?

One of the numerous incredible advantages of having a smart meter is that you should never have to submit manual readings again. However, there may be times when this is still necessary, particularly if you have a first-generation (SMETS1) meter that has not yet been enrolled in the smart network. That's why we've put together the step-by-step guides below, just in case we ever need a reading.  

If you have a traditional meter, see our How to Read Your Meter guide.

It's worth noting that if we installed your smart meter(s), you'll have either a Landis & Gyr or an EDMI system, which you can learn more about here. The guide below also includes instructions on how to read these meters.

We've got you covered if you already know what kind of meter you have.

Smart meters for electricity

Smart gas meters

Before you begin:

Check that you're looking at your smart meter on the wall, not your in-home display (IHD). Regardless of how good your IHD is, it's always best to take readings from your actual meter.

Smart meters for electricity:

It's important to remember that electricity reads are recorded in "kWh" (kilowatt hours), so keep an eye out for this value when cycling through your display (but ignore the numbers after the decimal place).  

If you own a keypad,

Meters with this configuration:

• SMETS1 (Secure Liberty 100)

To obtain a reading from these smart meters, follow these steps:

1. Press 6 until you see 'IMP R01' followed by 8 digits on the keypad.
2. Then you'll see 8 digits (e g 0012565 3) at the bottom right of the screen, followed by kWh This is your peak/daytime reading.
3. This is your read, so in this case, your reading is 12565.
4. Continue to press 6 on the keypad until you see 'IMP R02' followed by 8 digits - this is usually your off-peak/night reading.
5. The two readings above are the ones you'll need most of the time; however, if you're contacting us, please also press '9' and make a record (by taking a photo) of the total reading that appears on the screen, as we may need to use it.

If you have buttons A and B

Meters with this configuration:

• SMETS2 Landis & Gyr E470

To obtain a reading from these smart meters, follow these steps:

1. To activate the display, press the B button.
2. Continue to press the green 'A' button to cycle through the options until you see R01.
3. Your R01 register reading should now appear on the screen.

If you are an Economy 7/multi-rate customer, please follow these steps:

1. Hold down the 'B' button for 3-5 seconds.
2. Simultaneously press the 'A' button, and the display should return to your R02 register.
3. This is your second reading from the register.

If you have two white buttons surrounded by arrows and other markings,

Meters with this configuration:

These buttons could be located to the left or beneath the display. To get a reading from these smart meters, do the following:

1. Hold OK to enter the Main Menu; 'Billing' will appear on-screen.
2. Hold OK once more to access the 'Billing' sub-menu.
3. Scroll to 'Advanced' (2 pushes of the > button) using the arrows.
4. Hold OK to enter the 'Advanced' sub-menu; 'TOUmtrx' will then appear.
5. Hold OK to enter the 'TOUmatrx' sub-menu, and 'RATE1' will appear.

If you are an Economy 7/multi-rate customer, please follow these steps:

1. Make sure you're on the TOUmatrx menu by repeating the previous steps.
2. You can scroll through the list of rates and associated kWh values, including your R02 register reading, by pressing the left/down button.

Suppose you have two grey buttons.

Meters with this configuration:

• SMETS2 Honeywell Elster AS302P

To obtain a reading from these smart meters, follow these steps:

1. To activate the display, press the "Display" or "Select" button.
2. When you press the button, the meter display will scroll to the meter reading. The number you're looking for is the one preceded by kWh.
3. As before, write down all of the digits, ignoring any digits after the decimal point (if you have one). We only need whole numbers.
4. The meter reading in this case is 23541.

Suppose you have three grey buttons.

This configuration includes the following meters:

• SMETS1 Honeywell Elster AS300P

To obtain a reading from these smart meters, follow these steps:

1. Hold down the grey middle button until the main menu appears.
2. The word 'General' should appear on the screen; press and hold the middle button once more to select this option.
3. 'Time & Date' should be visible; now, using the bottom button, scroll down until you see 'TOU Registers.'
4. Hold the middle button again while hovering over 'TOU Registers,' and you should now see 'Impact'. R1' with a value underneath it

If you are an Economy 7/multi-rate customer, please follow these steps:

1. You can scroll through your other register readings by pressing the bottom button. e ‘Imp R2’
2. If you have a decimal point, disregard any digits after it. We only need whole numbers.
3. The meter reading in this case is 23541.

If you have two round blue and orange buttons

Meters with this configuration:

To obtain a reading from these smart meters, follow these steps:

1. To activate the display, press the blue 'A' button.
2. Continue pressing 'A' until you see 'Total Active Import' on the screen.
3. Your reading should now be displayed on the screen.

If your buttons are orange on the left and blue on the right,

Meters with this configuration:

To obtain a reading from these smart meters, follow these steps:

1. Select the orange button.
2. There will be a row of digits followed by kWh.
3. If you have a decimal point, disregard any digits after it. We only need whole numbers.
4. In this case, the reading is 12565.

Suppose you have two white buttons.

Meters with this configuration:

To obtain a reading from this smart meter, follow these steps:

1. You don't need to do anything because your meter will automatically cycle through each reading.
2. Allow some time for your import reading to appear. It will be expressed in kWh.
3. In this case, your reading is 12559.

Smart gas meters

Unlike electricity, gas readings are expressed in "m3" (cubic meters). Some gas meters have a tendency to 'fall asleep,' so you may notice that your display is blank when you first look at it. Don't worry, you should be able to easily wake it up by following the steps outlined below.  

If you have a keypad,

Meters with this configuration:

• SMETS1 (Secure Liberty Eg4v11)

To obtain a reading from these smart meters, follow these steps:

1. Press 9 on the keypad until the display reads 'VOLUME.'
2. Then you'll see a row of digits (e.g. g 00063 5) at the bottom right of the screen, followed by M3. This is your reading material.
3. If you have a decimal point, ignore any digits after it. We only need whole numbers.
4. In this case, the read value is 00063.

If you have buttons A and B,

Meters in this configuration:

• SMETS2 Landis & Gyr G470

To obtain a reading from these smart meters, do the following:

1. To activate the display, press either the red 'A' or black 'B' buttons.
2. Your reading should now be displayed on the screen. It may say "METER INDEX."
3. If you have a decimal point, disregard any digits after it. We only need whole numbers.
4. The meter reading in this case is 135

Meters with this configuration:

To obtain a reading from these smart meters, follow these steps:

1. To activate the display, press either of the two buttons.
2. The display should come on.
3. There will be a row of digits followed by m3.
4. If you have a decimal point, disregard any digits after it. We only need whole numbers.
5. In this case, the read is 63.

If you have three red square buttons

Meters with this configuration:

• UniFlo G4SZV-1 (SMETS2) Flonidan

Your buttons could be labeled A, B, or C. To obtain a reading from these smart meters, follow these steps:

1. Activate the 'A' or left button.
2. There will be a row of digits followed by m3.
3. If you have a decimal point, disregard any digits after it. We only need whole numbers.
4. In this case, the read is 135.

If the screen has an orange and a blue arrow to the right,

Meters with this configuration:

• SMETS1 Itron Gallus sV G G4

To obtain a reading from these smart meters, follow these steps:

1. Select the orange button.
2. There will be a row of digits followed by m3.
3. If you have a decimal point, ignore any digits after it. We only need whole numbers.
4. The meter reading in this case is 135

If you have two white buttons surrounded by arrows and other markings,

Meters in this configuration:

To obtain a reading from these smart meters, follow these steps:

1. Select the appropriate button. This could be labeled 'OK.'
2. The display should come to life, and you should see a row of digits followed by m3.
3. If you have a decimal point, disregard any digits after it. Only whole numbers are required.
4. The meter reading in this case is 135

Meters with this configuration:

To obtain a reading from these smart meters, follow these steps:

1. If your gas meter has a serial number that begins with a BK-G4E and has a K in it, it is an Elster smart meter. If the display has gone into sleep mode, press any button to obtain the reading that will be displayed on the screen.

Your meter is not displayed above.

If you believe your smart meter is missing, please send us a clear photo of the entire front of your meter to [email protected]. We'll then figure out how to read it so that we can include your meter type in our guide.  

Tuesday, September 6, 2022 at 12:52 PM

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