How to get in touch with someone at Evri / Hermes via the messaging app MyHermes

When things go wrong, Evri, formerly known as Hermes, does not have the best reputation. Our Hermes delivery guy is fantastic, but when it comes to sending eBay or Vinted parcels, WOW do things go wrong. Obtaining a Myhermes contact can be nearly impossible, so I put on my detective hat and dug up their contact information for you.

We were already an online-shopping nation, but the COVID-19 pandemic means that many of us are shopping online more than ever.

If you shop online, you've probably come across Myhermes/Hermes/Evri because many well-known retailers use them as a delivery partner.

When things go right, they're fine, but every now and then (pun intended), things go horribly wrong.

Our local Evri delivery person is currently unavailable, and parcels for THREE villages are being held at the depot while they scramble to find a driver to deliver parcels. My parcels are only 5 days late so far, but who knows when this will be resolved?

Hermes is renamed Evri.

Hermes changed their name to Evri in March 2022.

Let's assume you're looking for a phone number for Hermes/Evri because not everyone adores them.

Take a look at some of these amusing and irritated tweets:

Hermes has rebranded itself as the most singable brand ever.

"If you received a package, it was broken or late."

You'll despise the Evri brand. "

Feel free to contribute your own verses.

— Timmus TSET (@Timmus_TSET) April 11, 2022

Because Evri fucking parcel goes missing, Hermes has changed their name to Evri.

April 4, 2022 — Suzanne Moody (@suzannesophw)

It's convenient that Hermes has changed their name to Evri because Evri's parcel goes missing and Evri's delivery driver doesn't know how to use a doorbell.

April 5, 2022 — Andy Hall (@andy_hall_83)

Evri, Hermes

Same incompetence, different name

— AO Friday, April 6, 2022 (@AliceOla_)

It turns out that changing your name from 'Hermes' to 'Evri' has no effect on the service

— Hannah Smethurst (@hannahcsmeth) April 11, 2022

Hermes/Evri is waiting outside to deliver your parcel without knocking or ringing the doorbell to let you know they are there

April 11, 2022 — Bec (@hellfiresagb)

If you're worried that the Hermes name change to Evri will mean big changes, don't be. (I delivered my partner's eBay item to the wrong address, and it was smashed when we arrived.) )

April 10, 2022 — JPCampbellBiz (@JP_Biz)

A pig can be painted with lipstick, but it is still a pig. #hermes #evri new name, same shitservice

April 6, 2022 — Shramik (@shramik)

Hermes has changed its name to Evri, and there was a Facebook advertisement touting how great of a company they are. When I say I laughed out loud at this comment, I mean it.

P.S. I'm not upset with my delivery driver

April 10, 2022 — d a n i e l l e (@danlouisexx)

It's great to see that the name change has immediately improved the service.
Only one week late and completely soaked Because my hands were so wet, the box shattered. Don't use them, @evri #Hermes #StillAsShitAsBefore

April 11, 2022 — Andy Page (@vonzipperuk)

It's good to see Evri living up to the Hermes name. How can a box of toilet paper be irreparably damaged?

Also, why is it up to me to organize a new one? They should certainly be feeding that back to themselves. @WhoGivesACrapTP #Hermes #evri

— Emma (@emmaltee) 10 April 2022

It appears to me that the corruption at Hermes, formerly known as Evri, is at the top of the hierarchy. A manager instructing an employee to act stupid if an item is not delivered. There is no human customer service via phone or chat. Martijn de Lange does all of his shopping through Hermes? Just a question

— YEMADOLIA £ (@YEMADOLIA) April 11, 2022

Today I saw an ad for #Evri, the rebranding of #Hermes. It showed a delivery driver knocking on someone's door.

Is that really how low the bar was set for that to be noteworthy? 😂🤦‍♂️

— Mike (@Itasme92) 9 April 2022

However, did you know that many of the UK's top retail brands, including ASOS, boohoo, Missguided, PrettyLittleThing, John Lewis, Debenhams, eBay, and Amazon, use Hermes / Evri?

My most recent contact with Evri

I've been purging and selling some Hot Wheels Monster Trucks on eBay.

They were ones I bought for a friend's son, but they turned out to be duplicates of ones he already owned.

After purchasing them from a variety of stores and even Facebook Marketplace, it was easier to list them as a group on eBay to recoup some of the money than to try to return them.

Evri myhermes contact

No problem - I listed them as a small buy it now bundle, sent an offer to the watchers, and they sold, yay!

I mostly use Evri to send my parcels because, despite their bad reputation, it is extremely convenient for me and less expensive than Royal Mail.

Furthermore, I live in a village where the local Post Office closes for an hour every day for lunch, whereas the parcelshop where I drop off Evri parcels is open until 9 p.m. and I pass it most days on my way to the gym, town, a supermarket, and so on.

Anyway, long story short, the parcel was never delivered to the buyer, and the tracking showed an error with the tracking number and postcode not matching.

I was obviously concerned about contacting Evri because I'd heard the horror stories. I dreaded the task and put it off for a few days, but then I realized it was time.

Bracing myself, I picked up the phone and dialed the phone number listed in this blog post, and got in touch to explain the situation.

Evri myhermes contact

Just a few hours later, I received an email with the lost mail claim form to complete.

The claim is still being processed - Evri will refund me the amount I refunded the buyer as well as the postage I paid, but I am still missing several Hot Wheels Monster Trucks, which is disappointing.

It demonstrates that by following the steps outlined below, you CAN speak with a human at Evri.

Please contact Evri or Hermes.

To begin your inquiry, go to their help and support page.

From here, depending on the day of the week, the wind direction, how the stars align, and the daily tides, you will be able to contact Myhermes in a different way. You could talk to a bot, talk to a human, or send an email that never gets answered.  

Social media contact for Evri MyHermes

Evri / Hermes state that they do not respond to customer inquiries on social media, but here are the links if you do want to contact them on social media:

Evridelivery on Facebook:


LinkedIn company page:

You can find it on YouTube at

"Unfortunately, Evri are not on Twitter (yet), but a direct message on Instagram or Facebook with your reference number can sometimes do the trick," says Ruban Selvanayagam of Property Solvers, a fast home selling firm.

Our preferred mailing materials

I enjoy selling my unwanted items on eBay and Vinted, so there is always something new to post. Over the years, I've discovered my favorite mailing supplies, which are all available on Amazon.

100 pink mailing bags - these are PERFECT for mailing clothes, and I always get compliments on how beautiful the mailing bags are.  
Thank you stickers add a splash of color and fun to my packages, and I adore this multicolored set. They look great with the pink mailing bags and are a steal.

Contact Evri Myhermes to speak with a live person.

If you prefer to speak with someone directly about your problem, call Evri at 0330 808 5456.

You must follow the automated menu system (and you may require parcel information such as tracking).

Mitsy left us a great tip in the comments for contacting Evri using this number:

The only way I've found to actually speak to someone is for the sender to contact them, they select the option for a parcel that has been delivered, and once the automated system confirms the parcel has been delivered, you have the option to speak to a human. This is when you use the actual tracking number for the parcel in question. I know it appears counterintuitive, but it works, or did in September 2022.

Contact Evri MyHermes - live chat

Finding the Evri Hermes live chat these days can take you down a rabbit hole with some broken links and pages that aren't working as they should.

For example, at the time of writing, this Evri Myhermes contact link will lead you on a wild goose chase.

Evri myhermes contact

Mo shared this fantastic walkaround in the comments:

Thank you for posting this. For those who tried this method with a Vinted parcel, when you call and go through the steps, it will ask if you want to speak with someone about your parcel.

When you say "Yes," it will respond, "I see this is a Vinted parcel, so you will have to speak to them directly," and you will not be able to communicate with them.

I've just completed the Evri help center "live chat" (which really means "robot chat") and am now able to leave an email address and/or phone number. So far, this is the closest I've gotten to Evri. These are the choices I made:

"It's about something else," says one.
"Sending" 2->
3-> "Website technical issue i" e payment or account label"
4-> "I'm having a problem with a label or an order."
5-> "Problem with a store label print"
6-> “No It's something different."
"I did not receive an order confirmation email," says 7->

At this point, I have the option of providing my email address, describing the problem, and leaving my phone number.

I'm hoping to hear from someone soon. I know it's a long way around and probably not worth it for most people, but these companies really take the piss.

I hope this is useful to someone.

Contact Evri Myhermes via Email

You can contact Hermes customer service at [email protected].

However, Steve commented in the comments:

The email address [email protected] is no longer valid. This occurred within the last six weeks.

"...Many thanks for contacting Evri." If you have a question about a parcel, please visit where you can use our Digital Assistant, Holly, to log an enquiry with Customer Services or she will point you in the right direction..."

Guess what? I have an insurance claim. The Digital Assistant DIDN'T point me in the right direction.

Email the CEO of Evri Hermes

Martijn de Lange is the CEO of Hermes and has been with the company for over 8 years.

While I don't believe Martijn is waiting for me to complain about my missing parcel, others have reported finding it extremely effective to email him every single day with their problem in order to get a faster resolution.

Martijn can be reached via email at [email protected].

Evri myhermes contact

The Hermes website says the following about him:

Martijn was born in Holland and moved to the United Kingdom in 2006 to establish TNT Post North Ltd. , after which he became TNT Post's Operations Director. Martijn joined Hermes in 2013 as Operations Director, and after promotions to COO and Managing Director, he was appointed CEO of Hermes UK in November 2017. Hermes UK announced on March 11, 2022, that it will rebrand as 'Evri,' with a new logo and brand identity that will be rolled out across all of its locations, vehicles, and ParcelShops.

Contact Evri Myhermes via snail mail

If you prefer to write a letter, send it to Hermes at the following address:

Hermes Parcelnet Limited Capitol Hill, 1 Capitol Street, Morley

LS27 0WH

Customer testimonials from Evri

I solicited stories from Evri customers, and they did not disappoint.

When we were doing our extension and the side gate was closed, my Hermes driver would drop me off around the back. He used to include little notes with the packages...

"It's coming along nicely" "I love the new island" "looks like you'll be done in time for Christmas" - I was looking forward to the notes more than the parcels. Sarah

Evri myhermes contact

I'd had my second c-section when my youngest was born, so I couldn't move around much for the first week.

I recall sitting on the sofa, breast-feeding the baby, while my then-toddler grabbed my other boob, feeling left out. I was dressed in a dressing gown... and almost nothing else, all hanging out

The delivery man walked right into the front room, without knocking, and placed my package on the other sofa.

I was too stunned to say anything, and he was clearly too stunned to respond.

He simply walked away.

(Because my neighbor has a porch, mine appears to be a porch but is actually just an extension leading straight into the house, with an annoying front door that you can just open unless locked from inside.) Emmy's Mother

I moved to a small village where everyone knows everyone else. Because I work from home, I've invested in some cool loungewear: knitted, cotton, shorts: you name it, I've got it. As a blogger, I get deliveries almost every day (especially during lockdown), and he always arrives in the early afternoon. After about 3 weeks, he finally burst out and asked me directly: do you always wear pyjamas?   😀 I couldn't help but laugh. I was so pleased with my "loungewear." And I was disappointed that he didn't recognize my sense of style. Don't Mess With My Look.

I sold a suit on eBay and had it shipped by Hermes. The parcel had been opened, and the suit had been replaced with a filthy, scrunched-up, and frankly, quite cheap and nasty dress. My customer was dissatisfied because she had purchased the suit for an upcoming interview. Hermes refunded the cost of postage and the suit's purchase price, but they didn't seem to care and made no mention of an investigation into whodunit. Just a few weeks later, I sent two purses in one package, which was also opened and one purse was removed. After that, I returned to Royal Mail. Articles that are valid

Omg, they're currently driving me insane. I ordered two parcels from a retailer, and both times I was at home, they texted to say it was left in a safe place, which is some outhouse with a washing machine, which is not my house. On both occasions, I stood outside my door waiting for the delivery, but they never arrived. Every time I email to say it isn't my house, they tell me to contact the retailer for a replacement or refund because they have definitely delivered to my house. It's driving me insane, and I've decided not to order from them again because I never receive my parcels, despite the fact that they seem content to trust the word of the Hermes delivery person over mine. Camping vs. Glamping

If you are looking for suitable alternatives to MyHermes, we recommend that you try Parcel2Go.
You could also use DHL UK as an Evri alternative.  
You could also try Yodel, and here's how to get in touch with them.
Evri Myhermes contact

I've sent a lot of parcels through Hermes over the years, and most of the time everything goes smoothly. When they do go wrong, they seem to go royally wrong.  

Items being dropped off at a parcelshop, for example, and the tracking never updating, resulting in the items never reaching the buyer. This is the third time this has happened to me. Hermes did not issue refunds because they did not appear to be scanned in.

I've also sent items that were severely damaged despite being well-packaged. In both of these cases, I was able to receive compensation from Hermes.

In terms of deliveries, our Hermes delivery driver is fantastic, and we have had no problems at all.

From streaming services and fitness classes to free food and household items, there are always free trial offers to take advantage of. Sign up for the Mrs Pinch Freebie Mailing List to never miss another freebie. Simply enter your name and email address below to have the most recent freebies emailed to you.

Evri myhermes contact

If you liked this post, you might be interested in:

Please leave a comment below with your Evri horror stories and any tips you have for contacting them.

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