How do I interpret the BT Hub's indicator lights?
The lights on the BT Hub indicate what is happening with various functions and whether there are any issues. To learn about the different Hub models, select one from the dropdown menu.
The BT Hub's lights indicate what is happening with various functions and whether there are any issues.
Click on your Hub model to learn what the lights mean.
Find out what the lights on your modem mean if you have a fibre connection and an Openreach modem (ONT).
Please allow four minutes for your Hub to sync the first time you plug it in.
If you see these colors when your hub is not turned on, follow the steps to resolve the issue.
Connection via fiber opticsCheck in the Hub Manager that the Hub is plugged in, turned on, and that its lights have not been turned off. If this does not resolve your problem, please contact us.
Check that the Ethernet cable (red ends) is properly plugged into the modem's PORT. Check that the other end of the Ethernet cable is correctly plugged into the WAN port of your Hub - you should hear a click.
Connection via fiber optics
Check to see if the broadband cable (grey ends) is connected incorrectly. Also, if you're using a filter, make sure it's not plugged in incorrectly.
When you first connect your hub, the lights will appear in the following order. Please wait for the hub to sync - this typically takes four minutes.
This table indicates how long each stage of the startup process should take. If you see these colors when your hub is not turned on, follow the instructions to try to solve the problem.
This table lists other lights you may encounter and how to deal with them.
Is your broadband service up and running? It may take up to midnight on the day we turn on your broadband for it to begin working.
If you have Fibre and have recently upgraded to the BT Smart Hub, keep in mind that you no longer require your Openreach modem. If you try to use them simultaneously, your broadband will not function. Simply connect your Smart Hub to your main phone line. Get assistance with configuring your Smart Hub >
Examine your neighborhood for any service issues. The simplest way to do this is to use the My BT app or to visit our service status pages >
If you're still having issues, go to www.bt.com/help/connectionissue or contact us >
The Broadband and Wireless icon lights only illuminate when there is a problem or as a warning, such as when wireless is turned off.
For assistance with connection issues, use our BT Troubleshooter.
Your device is powering on.
Your device has not been paired with your hub. Check that your Smart Hub is turned on and connected to your Hybrid Connect device.
Your device is linked to your hub.
Your device is connecting to the hub.
Your device is located too far away from the hub.
There is an issue. Restart your device, and if the light remains red, please contact us.
Your device is unable to connect. Try relocating Hybrid Connect. If you are still unable to connect to the mobile network, please contact us.
Your device has a good mobile signal (two or three bars).
Your device is establishing a connection to the mobile network.
Your mobile signal is weak.
Because your broadband connection is down (two or three bars), your device is using mobile data.
Your mobile signal is weak.
There is an issue with your device. Please contact us if you need assistance.
Your device is unable to connect to a mobile network.
If you require additional assistance, please see the video below.
If you still can't connect to the internet, use our BT Troubleshooter for assistance with connection problems.
Still require assistance
Visit Help for Hubs > Getting the Most Out of Your BT Hub for more information.
Alternatively, if you have one of our older Hubs, why not upgrade to our most recent BT Smart Hub?
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