How do I interpret the BT Hub's indicator lights?

Please allow four minutes for your Hub to sync the first time you plug it in.

If you see these colors when your hub is not turned on, follow the steps to resolve the issue.

Light status What it entails What to do Blue Your Hub is properly connected to your broadband service. If you can't connect to the internet, it could be a problem with your device. Try turning your device off and on again. No light The power has been turned off or the lights have been turned off via the Hub Manager. Full-fibre connectivity Check that your Openreach modem is plugged in and that all of the lights are turned on.

Connection via fiber optics

Check in the Hub Manager that the Hub is plugged in, turned on, and that its lights have not been turned off. If this does not resolve your problem, please contact us. Green Your Hub is now operational. Wait for it to turn blue for at least three minutes. If it remains green, power cycle your Hub. If the light still does not turn blue, use a paper clip to press the factory reset button on your Hub. If this does not resolve your problem, please contact us. Orange flashing Your Hub is connected to the internet. Allow at least three minutes for it to connect. When your Hub is ready, the light will turn blue. Purple light flashes Your Hub is operational, but your broadband cable is not connected.

Full-fibre connectivity
Check that the Ethernet cable (red ends) is properly plugged into the modem's PORT. Check that the other end of the Ethernet cable is correctly plugged into the WAN port of your Hub - you should hear a click.

Connection via fiber optics
Check to see if the broadband cable (grey ends) is connected incorrectly. Also, if you're using a filter, make sure it's not plugged in incorrectly.

Orange Your Hub is operational but not connected to the internet. Connect an item to your Hub. To connect, launch a new web browser window and follow the on-screen help wizard. Red There is an issue somewhere. Turn your Hub off and on again by pressing the Power button. If the light still does not turn blue, use a paper clip to press the factory reset button on your Hub. If this does not resolve your issue, please contact us. Purple Hybrid Connect connects your Hub to the EE mobile network. This could be because your broadband connection has not yet been established, or because there is a problem with your broadband.

WPS button

flashing 

  If it is flashing blue, it is expecting you to press the WPS button on your computer or device (you have two minutes). If it is flashing red, it did not connect; wait a few minutes and try again.

When you first connect your hub, the lights will appear in the following order. Please wait for the hub to sync - this typically takes four minutes.

This table indicates how long each stage of the startup process should take. If you see these colors when your hub is not turned on, follow the instructions to try to solve the problem.

Light status What it entails What to do No light

The power has been turned off, or you have turned off the lights. If you haven't already, make sure the power button is turned on, the power supply is correctly plugged in at the mains, and the power is turned on. If there is still no light, please contact us at 0800 111 4567. We are usually less busy between the hours of 12 and 6 p.m. 30pm Green light

The Hub is booting up, which takes about a minute and a half. Allow a few minutes for it to begin. Flashing orange light

The Hub is connecting to the internet, which takes about 30 seconds. Allow a minute or two for it to connect. When your Hub is ready, the light will turn solid blue. Constant orange illumination

The Hub is operational but not connected to the internet - this takes approximately two minutes. Connect a device to your Hub via a cable or wireless. To connect, launch a web browser and follow the on-screen help wizard. Blue light

The Hub is operational. If you are unable to connect to the internet, there could be a problem with your computer, tablet, or mobile device. Turn it off, then back on, and try again. If the problem persists, seek assistance from the manufacturer or supplier.

This table lists other lights you may encounter and how to deal with them.

The status of the light What it entails What to do Purple light that flashes

The Hub is operational but not connected to the internet. Check that the broadband cable (black with grey ends) is properly plugged in and that a filter is used if necessary.

Is your broadband service up and running? It may take up to midnight on the day we turn on your broadband for it to begin working.

If you have Fibre and have recently upgraded to the BT Smart Hub, keep in mind that you no longer require your Openreach modem. If you try to use them simultaneously, your broadband will not function. Simply connect your Smart Hub to your main phone line. Get assistance with configuring your Smart Hub >

Examine your neighborhood for any service issues. The simplest way to do this is to use the My BT app or to visit our service status pages >

If you're still having issues, go to www.bt.com/help/connectionissue or contact us >

Red light

There is an issue somewhere. Turn your Hub off and then back on using the Power button. If the light does not turn blue, use a paper clip to press the Factory Reset button on your Hub. If this does not resolve the issue, please contact 0800 111 4567. We are usually less busy between the hours of 12 and 6 p.m. 30pm When you call us, make sure you're near your Hub and have a computer or device nearby. WPS switch and light

  If it is flashing blue, it is expecting you to press the WPS button on your computer or device (you have two minutes). If the light is flashing red, you did not connect. Give it a few minutes and try again. No light indicates that it has been successfully connected.

Status of the central power light What it entails What to do Green or flashing green power light

Your Hub is now operational. Allow a few minutes for your Hub to boot up. When it's ready, the light will remain blue for more than 20 seconds. The power light is blue.

Your Hub is operational. If you are unable to connect to the internet, try restarting the Hub and checking your computer or device settings. The power light is turned off.

The Hub is not getting power. Check that the power switch on the back of your Hub is turned on, that the power cable is properly plugged in at the mains, and that power is turned on. Orange is the color of the power light.

This indicates that there is a problem somewhere. Check the other lights in the silver bar at the bottom of the Hub and the icons table below for more information. The power light is red.

You are not connected to the internet. When the Power light turns orange, press the Restart button and then release it. Your Hub will restart, and the Power light will remain steady blue. If it remains red, use a paper clip to press the Reset button on the back of your Hub for a few seconds.

The Broadband and Wireless icon lights only illuminate when there is a problem or as a warning, such as when wireless is turned off.

Status of the icon's light What it entails What to do Broadband lighting is orange.

You're connected to the internet, but your account may not be activated yet. Wait until after midnight on the day we activate your broadband service. The color of broadband light is red.

You attempted to log in using the incorrect username and password. Reset your Hub's password by pressing the recessed Reset button on the back of your Hub for a few seconds with a paper clip. The broadband light is blinking red.

There is an issue with your broadband line. Check that all cables are properly connected and that it is after midnight on the day we turn on your broadband. The color of the wireless light is orange.

You have disabled wireless security on one or both wireless channels. Turn on your wireless security in your Hub Manager's wireless tab. The wireless light is blinking orange.

WPS automatic connection mode is enabled on your Hub. Without entering a pass key, click the button to connect (on your computer or adapter). After a few minutes, the Hub will return to normal operation.

Lights What it entails What to do Consistent blue The internet connection is operational. If you are unable to connect to the internet, there may be an issue with your computer, tablet, or mobile device. Turn it off and on again, then try again. If you still have a problem, contact the manufacturer or supplier. Consistent blue - dimmed Your Hub is in power-saving mode. Once you're connected, the light will return to a brighter, steady blue. Blue light flashing WPS device connection WPS button on your computer or device (you have two minutes) Orange flashing Starting the hub or connecting via WPS Your Hub is attempting to connect to the internet or WPS. Consistent orange BT power saving mode is enabled, or there is a problem with your Hub. Select the Restart option. There is an issue with your internet if you are not in power mode.

For assistance with connection issues, use our BT Troubleshooter.

Steady red You are not connected to the internet. To turn your Hub off and on again, press the Power button. If the light does not turn blue, use a paper clip to press the Factory Reset button on your Hub. If this does not resolve the issue, please contact 0800 111 4567. We are usually less busy between the hours of 12 and 6 p.m. 30pm When you call us, make sure you're near the Hub and have a computer or device. Off The power has been turned off. Check that the Power button (located on the back of your Hub) is turned on. Is the power cable plugged in and turned on at the breaker?