Don't panic! Here's how to fix your malfunctioning wireless thermostat.

If you come home on a chilly evening and your house feels like an icebox, you may be wondering what to do. A possible culprit could be a malfunctioning wireless thermostat. However, it's unlikely that your heating issue is due to a technical problem with your thermostat since they are built to last and have few parts that can break down. Nonetheless, if you suspect your smart thermostat isn't working or simply want to rule it out as the source of the problem, consider trying these tips. These suggestions are specifically designed for users of Hive's smart thermostats, but they may also be useful for those with other kinds of smart thermostats, as well as those with multi-zone or underfloor wireless heating systems.

Fixing Your Wireless Thermostat

1. Check Your Internet Connection

As with many problems, the simplest solution is often the correct one. Smart thermostats work by using a wireless remote sensor that connects to a receiver and transfers information over an internet connection. As a result, the first step is to confirm that your home WiFi is functioning properly. It's the most prevalent cause of a disconnected Hive thermostat.

2. Upgrade Your App

Are you using the most recent version of the Hive app on your phone? Often, outdated app versions are to blame for a Hive thermostat malfunctioning. This is because the instructions you input into the app may not register on your thermostat. To verify that you have the latest version, go to the app store and search for an "update" button.

3. Check Your Service Status

Check Hive's service status page at status.hivehome.com to see if there are any issues with the Hive app and website.

4. Replace Your Thermostat Batteries

If the preceding fixes don't help, it's time to examine your Hive thermostat more closely. This may seem self-evident, but have you checked the batteries? When the batteries are low, you should receive an alert, and the screen may not function properly. Here's how to replace them:

1. To remove your thermostat from the wall, press the tab on the base.

2. Open the back panel of the thermostat and replace the four AA batteries.

Re-hang your thermostat after closing the back plate to initiate a restart. This should aid in establishing a connection with the wireless thermostat receiver.

5. Confirm your hub’s location

Your smartphone links with your thermostat via your Hive Hub. The position of your hub could affect its effectiveness, so it’s crucial to check if it has been moved, displaced, or concealed. The reason your wireless thermostat might not work could be as straightforward as this.

6. Reboot your hub

To reboot, follow the steps below:

• Turn off the hub from the wall socket, then turn it back on.
• Allow the hub to reboot for five to ten minutes, then navigate to the app dashboard and reload the page.

For a detailed account of rebooting your Hub, peruse our step-by-step guide.

7. Reboot your receiver

The following steps outline how to reboot your receiver:

• Turn off the boiler from the isolation switch (usually placed adjacent to the receiver next to your boiler).

Turn the boiler back on. The status light on the receiver will flash pink/amber then green.

Press down the central heating button on the receiver until you see the status light flash pink. Release the button, then press and hold it again till the status light double flashes amber.

To reconnect the receiver to your hub, activate pairing mode by choosing 'Install devices' in the Hive app menu, then tap 'Add another device' and finally, 'Go.' This action will start the hub's search. Leave the hub searching until the receiver status light changes to a single flash of amber.

Simultaneously press the 'back arrow' button and the 'menu' button on the thermostat (located at the bottom left and bottom middle positions below the silver dial). Continue pressing these buttons until the thermostat display reads, 'Welcome, searching'.

Once the 'Search' notification disappears from the screen, the receiver status light turns green. The thermostat will then lead you through a welcome tour.

Finally, wait for five minutes before reloading the page on the Hive app dashboard. The 'offline' message for heating should no longer be displayed. Once you see an inside temperature display on your thermostat, try activating the heating.

If the heating turns on and the 'status' and 'central heating' lights are green, you're done!

Still not up and running? No worries!

Do not fret and call a plumber or consider replacing your wireless thermostat yet. You may find an answer to why your Hive thermostat is not working on the support section of our website.