"Discover the Location of Your Water Meter: A Step-by-Step Guide"

We employ wireless technology to read the majority of our meters, typically twice a year. If we're unable to obtain a reading for any reason, we'll issue an estimated bill, but we're unlikely to issue more than two estimated bills a year.

However, you have the option of submitting your own reading, which is a simple process. Information on locating and reading your meter can be found below, after which you can easily submit your reading online using the following link: submit it online.

Meter Location

Meters are generally situated in a small chamber covered by a metal or plastic cover, located in your front garden or the public footpath outside your house. Occasionally, meters are situated inside the house next to the stop tap. However, lifting large cast iron covers isn't advisable. In addition, you may see a polystyrene plug under the cover that safeguards your meter against frost and debris. When you've finished reading the meter, kindly replace this plug.

Meter Reading

On the meter face, you'll find black and red numbers. The black numbers indicate the number of cubic metres utilised, whereas the red numbers and dials show litres. It's important to only read the black numbers when submitting a meter reading, as one cubic metre equals 1,000 litres. If your meter readings are especially high, it may signify a leak in your supply pipe. To confirm this, read your meter, turn off the water supply, and read it again an hour later. Any change in the reading suggests a leak. Find out more about how to check for a leak at the following link: check for a leak.

AMR Meters

Our new Automated Meter Reading (AMR) meters are the most sophisticated in the water industry. We can remotely read these meters using drive-by technology, giving us the ability to read up to 20,000 meters a day compared to only 200 meters a day when we have to read them in person. We'll read your meter every six months to calculate your bill, so there's no need to read your own meter. However, if you wish to do so, we can provide you with guidance.

AMR Meter Location

The AMR meter is generally situated in a small chamber covered by a metal or plastic cover. If it's covered with a large cast iron cover, we advise against lifting it. Lift the cover, and you'll find a protective polystyrene plug. Upon removal of this plug, you'll see the display with five black digits on a white background which record the volume of water used in cubic metres. Red digits record litres of water and aren't billed until they accumulate to a cubic metre. The new AMR meters incorporate an inbuilt alarm system that silently activates if water runs through the meter continuously for more than 24 hours, which informs us to investigate if there's a leak. This helps us conserve water, energy, and money in all our interest.