Detailed Solutions to Your Most Common Concerns

We always contact potential winners via email as well as phone (if provided). Make a note to save omaze. as a secure sender

Winners are chosen at random on the date specified in the Experience Rules. All winners are contacted via email and phone (if a phone number is provided).

When you purchase entries, a one-of-a-kind Entry Code is generated and securely stored in the draw database. The more entries you purchase, the more times it is recorded. For example, if you purchase 15 entries, they will be logged 15 times, increasing the likelihood that they will be drawn for a prize. If you entered via postal mail, each entry is coded and entered into the draw database.

Omaze will use a randomised draw engine for all house draws that begin on or after September 1st, 2021. Winners will be drawn by an independent scrutineer called Civica for draws that began before September 1st, including those for the Devon and Wimbledon houses.

Yes The Omaze Million Pound House Draw will have a guaranteed winner. Please refer to the relevant Experience Rules for announcement dates.

We've guaranteed a minimum donation to charity regardless of what happens, as well as a guaranteed winner for the Million Pound House and all of the other prizes.

The chances of winning are determined by the number of entries received.

When you purchase Omaze Million Pound House Draw entries, you are automatically assigned an Entry Code. It is a 13-digit number that is unique to your transaction.

Your Entry Code can be found in your confirmation email. Your Entry Code can also be found in Your Account at Omaze.co.uk, next to your purchase details. We are unable to provide codes for postal entries; however, they are entered into the same draw database and have the same chance of winning.

When you subscribe to the Omaze Million Pound House Draw, you will receive monthly entries into all Omaze House Draws. For example, if you subscribe for £10, you will receive 30 entries into each Omaze House Draw each month. This includes being entered to win every Early Bird Prize in every Omaze House Draw beginning with the date you subscribe. The deadlines for each Omaze House Draw are detailed in the relevant Experience Rules.

Yes We can confirm that every single entry, regardless of method of entry, has the same chance of winning as every other single entry.

Simply go to your account, select "Manage Subscriptions," and then click "Cancel." You can also complete the "Model Cancellation Form" outlined in Section 5F(ii) of our Subscription Terms of Use and email it to [email protected]. co uk Please keep in mind that you must cancel your subscription before it renews on the first of the month, or you will be charged for the following month.

Any entries received before the date of cancellation into an applicable House Draw will be eligible, subject to any eligibility requirements detailed in the Official Rules for the applicable House Draw.

Simply go to your account, select "Manage Subscriptions," and then click "Cancel" to cancel your subscription. You can also complete the "Model Cancellation Form" outlined in Section 5F(ii) of our Subscription Terms of Use and email it to [email protected]. co uk Please keep in mind that you must cancel your subscription before it renews on the first of each month, or you will be charged for the following month. As stated in our Subscription Terms of Use (section 5G), a portion of each Subscription Fee goes to our charity partners, allowing them to make a real difference. As a result, Omaze does not issue refunds for Subscription Fees after a drawing has taken place.

If you have any questions about refunds related to your Subscription, please contact Team Omaze at [email protected]. co uk If you are refunded, any entries into an applicable House Draw associated with such refund will be withdrawn and you will be ineligible to win.

You will keep the entries you received prior to canceling your subscription (subject to any eligibility requirements outlined in the Official Rules for the applicable House Draw). However, if you receive a refund for any or all of your entries, these entries will be withdrawn and you will be ineligible to win.

By logging into your Omaze account, you can change your payment method(s) at any time. If you have any questions, please contact [email protected]. co uk

Because only one House Draw will be running in most months, you'll get 30 entries for £10, which is double the number of entries you'd get from a single stand-alone purchase. If two House Draws are running in the same month, you will receive 30 entries into both. That's 60 entries for the price of ten.

If we run two House Draws in the same month, your £10 subscription fee will be split evenly between both of our charity partners. To find out which charity is being supported for a specific House Draw, look at the "Fundraising Transparency" section at the bottom of the applicable Experience Rules.

Log in to your Omaze account to see the entry code(s) associated with your subscription. If you haven't already, you can activate your account here. Please use the same email address that you used to subscribe. After you log in, your order history will show the entry code for each of your orders. Your order confirmation email will also contain your entry code for each of your orders.

When you sign up for an Omaze subscription, you will be charged a subscription fee at the time of your initial subscription and every calendar month on the first. There are a few exceptions. If you sign up within the last five calendar days of a month, for example, we will charge you once and then not charge you again until the following month. Please see Section 5B of the Subscriptions Terms of Use for more information on exceptions. If you ever want to know when you will be charged a subscription fee, you can find that information in your account under the email address associated with your subscription. After logging in, go to the bottom of the most recent order associated with your subscription and click the "Manage Subscriptions" link. Then, click the tile that displays the details of your active subscription. The date of your next subscription order will be listed there.

By creating an account, you will be able to view your purchase details and locate your Entry Code. Your Entry Code can also be found in your confirmation email. Learn more about it.

Orders are automatically saved in an account under the email address used to place them. However, the associated account is not activated automatically. If you've never used Omaze before, co uk previously, you'll want to create an account login with the same email address you used to place your order. You can do this during the checkout process or later by creating an account here.

No All of our winners are contacted directly by email. You only need an account to view your purchase details or enter your Entry Code. Your Entry Code can also be found in your purchase confirmation email. Learn more about it.

PayPal can only be used to buy single entries and gift cards. At the moment, it cannot be used to purchase an Omaze Subscription. You must choose an alternate payment method for any subscription purchases. You can only use PayPal to buy entries if your PayPal account is directly linked to a bank account or you have an existing PayPal balance in credit.

We do not accept PayPal transactions through accounts that are only linked to debit and/or credit cards.

Step 1: After you've chosen your entries, go to the checkout page.
Step 2: On the payments page, choose PayPal as your preferred payment method.
Step 3: You will then be asked to enter your PayPal information and confirm your payment method.
Step 4: After confirmation, you will be redirected to the Omaze order page, where you can complete your purchase.

Please keep in mind that PayPal is a third-party vendor. If you have any problems checking out with PayPal, you must contact PayPal directly. Alternatively, you can choose another payment method.

We raised a quarter-million pounds for Teenage Cancer Trust with your help, as well as the benefit of increased awareness that our campaign brought to the charity. That's not all. Our £250,000 donation is only the first installment of a three-year commitment to donate £1,000,000 to Teenage Cancer Trust.

Ian G Lincolnshire resident won the Million Pound House in Cheshire. Visit Our Winners Page to see the moment we surprised Ian with the news.

We raised £1,000,000 for the British Heart Foundation with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Marilyn P Greater London resident won the three million pound London townhouse. Visit Our Winners Page to see the moment we surprised Marilyn with the news.

We raised £500,000 for the Prince's Trust with your help, in addition to the benefit of increased awareness that our campaign brought to the charity. 

Darren W Bath resident won the Million Pound House in the Cotswolds. Visit Our Winners Page to see the moment we surprised Darren with the news. 

We raised £1,000,000 for the NSPCC with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Glen E Walsall resident won the Million Pound House in the Cotswolds. Visit Our Winners Page to see the moment we surprised Glen with the news.

We raised £500,000 for the Great Ormond Street Hospital Children's Charity with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Heekyoung J Wimbledon's Million Pound House was won by a man from Wallington. Visit Our Winners Page to see the moment we surprised Heekyoung with the news.

We raised £500,000 for Cancer Research UK with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Becca P In Ascot, a man from Leyton won the Million Pound House. Visit Our Winners Page to see the moment we surprised Becca with the news.

We raised £1,000,000 for the RSPCA with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Susan Havenhand of Taunton was the lucky winner of the Million Pound House in the Cotswolds. Visit Our Winners Page to see the moment she found out.

We raised £1,000,000 for Blood Cancer UK with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Uttam from Leicestershire was the lucky winner of the Million Pound House in Cornwall. Go to Our Winners Page to see the moment we told Uttam the good news.

We raised £750,000 for Global's Make Some Noise with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

The Million Pound House in Kent was won by Jade from the Midlands. Visit Our Winners Page to see the moment we surprised Jade with the news.

We raised £X,XXX,XXX for Teenage Cancer Trust with your help, as well as the benefit of increased awareness that our campaign brought to the charity.

Grant Carson of Glasgow was the lucky winner of the Million Pound House in the Lake District. Visit Our Winners Page to see the moment we surprised Grant with the news.

We raised £850,000 for Dogs Trust with your help, in addition to the benefit of increased awareness that our campaign brought to the charity.

There is no limit, but we always encourage and support responsible participation.

The Promotion is open to residents of the United Kingdom who are at least 18 years old.

Yes The winner will be able to do whatever they want with the house: live in it, rent it out, or sell it.

Yes All of the furniture, appliances, and technology shown in the photos are included.

The estimated monthly operating costs for the house are £900 (as of November 28th, 2022). We're giving the winner £100,000 to help them settle in.

Yes We cover Stamp Duty regardless of the circumstances of the winner.

We pay reasonable legal fees to complete the house transfer to the winner.

The British Heart Foundation (BHF) is a cardiovascular research charity in the United Kingdom. It supports medical research into heart and circulatory diseases and their risk factors, as well as advocacy efforts aimed at shaping public policy and raising awareness.

In a nutshell, sustainability. Simply giving money away means that we will not be a sustainable fundraising platform that has raised over £100 million for charity to date. Most importantly, it means that our charitable partners are missing out on the unique and long-term benefits of our collaboration. This isn't just about raising funds; it's also about raising awareness for the work that charities do across the country. We want to inspire our charity partners to support us in new and exciting ways now and in the future.

We'd like to donate over £500,000 to the British Heart Foundation with your help. Whatever happens, we've guaranteed £100,000 to our charity partner, as well as the benefit of increased awareness that our experience will bring.

Omaze Gift Cards allow you to purchase a Gift Card for a loved one to enter the Omaze Million Pound House Draw. Our Gift Card prizes are store gift cards that we give away as part of each Omaze House Draw.

To view the balance of your Omaze Gift Card, click the link in the email you received.

Copy the code from the link in your Omaze Gift Card email. Then proceed to omaze. co uk and select which Omaze House Draw you want to enter. At checkout, enter your code in the 'Gift card or discount code' box, and your Omaze Gift Card amount will be deducted from your purchase.

No You cannot add money to your Omaze Gift Card.

You certainly can. If your Omaze Gift Card balance is insufficient to cover the value of your purchase, or if you are purchasing an Omaze Entry Subscription, you will be asked to enter payment information during the checkout process.

The balance on your Omaze Gift Card can be applied to a future purchase. You must enter your Gift Card Code in the "discount" field at checkout for each order to which you want to apply your balance, as gift card balances do not apply automatically on some sites.

No Your gift card is non-refundable and cannot be exchanged for cash.

From the date of purchase, your Omaze Gift Card is valid for one year. Check the expiration date of your Omaze Gift Card by clicking the link in the email.

If you can't find the email, we recommend contacting the person who sent you the Omaze Gift Card in the first place. If they can't find the original email, they should contact our support team at [email protected]. co uk

You cannot donate your Omaze Gift Card to charity, but by participating in one of our House Draws, you will be supporting our associated charity partner, as we will donate 80% of the net proceeds to them.

If your Omaze Gift Card code is not working, please contact our support team at [email protected]. co uk

You are not required to use your Omaze Gift Card. Feel free to lie about how much you enjoyed receiving it and tuck it away in a drawer, as one might do when receiving an out-of-date scarf from an aunt.