Consumer-to-Consumer Terms and Conditions

1. Agreement to the Terms and Conditions

1.1 Ello Group's Privacy Policy, which can be accessed via our mobile apps and websites, is incorporated into these terms and conditions.

1.2 Only when you accept the terms and conditions of the product or service being provided to you do we form an agreement.

1.3 By accepting these terms and conditions, you agree to use the service.

1.4 We will begin providing the membership, product*, or service* to you as soon as your subscription begins (*digital provision).

1.5 These terms and conditions contain critical information about your membership, product, or service.

1.6 By accepting these terms and conditions, you legally warrant that you are of legal age to enter into a binding contract and that you are at least 16 years old.

2. Membership period

2.1 except where clause 2 is applicable 5 applies, your membership is continuous and will automatically renew on your renewal date for the agreed-upon recurring term unless you notify us via our online cancellation process, more details of which can be found in our FAQs.

2.2 Membership reminders will be sent to the email address associated with your account for annual renewing products only.

2.3 It is your responsibility to notify us of any changes to your email address so that we can keep your information up to date.

2.4 Your membership or upgraded product's renewal/expiry date can be found in the account section of the mobile app or website.

2.5 If you were not required to enter your payment information when you subscribed to our service, your membership will not automatically renew.

2.6 If you have an annual subscription and choose to upgrade to include a monthly subscription for another product, any additional subscription will expire at the same time as your annual subscription if you choose to cancel.

2.7 If you cancel your subscription, you may still be able to access non-subscription products via the mobile app.

3. Payments and Billing

3.1 Payments must be made with a legitimate payment method.

3.2 By agreeing to an auto-renewing product, you authorize us to deduct future payments from the same payment method.

3.3 If you want to change your payment method, you must notify us before a payment is due.

3.4 Upgrades will be charged to your current payment method, unless you provide a valid alternative.

3.5 If you upgrade or cancel before your next payment (monthly or annual) is due, pro-rata charges may apply.

3.6 VAT is included in the prices.

3.7 If you cancel your membership during the current term, you will not receive a refund or credit.

Your Legal Rights

4.1 According to the Consumer Cancellation Regulations, you have 14 days from the date you agree to these terms to cancel your subscription. Your service is available through our mobile apps from the time you subscribe. You will be entitled to a refund of your subscription fee if you cancel within the cooling off period. We do, however, have the right to charge you for any services you use during that 14-day period.

4.2 During any free trial period, you may cancel at any time without incurring any charges.

4.3 The 14-day statutory cooling off period does not apply to subsequent renewals.

4.4 You can cancel your subscription at any time before the end of your current membership term, but it will only take effect at the end of that term.

You can still use your membership until then.

5. Conditions of Use

5.1 Our digital product will be available to you immediately via our mobile apps.

5.2 Any physical products related to the service should be delivered to you within 7 working days of your subscription.

5.3 Offers advertised through our service may not be combined with any other offers at participating venues or service providers.

5.4 Some of our mobile apps' products may be available without a valid membership.

5.5 No membership should be transferred to a third party.

5.6 A Membership can only be used by the named member and is subject to the terms of each offer.

5.7 We make reasonable efforts to keep the information about venues that participate in offers up to date.

5.8 Venues have the right to withdraw from our service or change the terms and conditions governing their offers.

5.9 Members will benefit from any new venues that open after their membership has begun.

5.10 Participating locations may verify the validity of your membership.

6. Legal and notices

6.1 Our legal responsibility

6.1 1 Nothing in this agreement limits or excludes our liability for:

6.1 1 1 Death or personal injury caused by our negligence

6.1 1 2 Fraud or falsification of documents

6.1 1 3 Any other matter for which we would be prohibited from excluding or attempting to exclude our liability.

6.1 2 We accept no responsibility for participating venues' availability or any terms, conditions, or exclusions offered by participating venues. Any rights you may have in relation to defects in the services/food/drinks are against the relevant participating venue if you receive services and/or purchase food/drinks from any participating venue. We accept no responsibility for any dissatisfaction or negative experiences at any of the participating venues. We reserve the right not to become involved in any dispute between you and any venue.

6.1 3 We make no warranties about any goods or services provided by third parties that are accessed or displayed on our site, other than our own.

6.1 4 We accept no liability for participating venue availability, including any lack of availability caused by events beyond our reasonable control, such as Covid-related lockdowns or changes to venue operating models due to Covid restrictions.

6.2 Communication in writing

6.2 1 Some of the information or communications we send to you must be in writing, according to applicable laws. When you use our site, you agree that our primary mode of communication will be electronic. We may contact you via e-mail, push notification, or provide information to you by posting notices on our website(s). You agree to this electronic mode of communication for contractual purposes, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition has no bearing on your statutory rights.

6.3   Notices

6.3 1 You must send all notices to Ello Group Ltd, Birkby Grange, 85 Birkby Hall Road, Birkby, Huddersfield, HD2 2XB. We may give you notice at either the e-mail or postal address you provide to us when registering with us, or in any of the other ways specified in clause 6. 2 above Notice is deemed received and properly served when it is posted on our website, 24 hours after it is sent via e-mail, or three days after it is posted via letter. In proving service of any notice, it will suffice to show, in the case of a letter, that the letter was properly addressed, stamped, and mailed, and, in the case of an e-mail, that the e-mail was properly addressed, stamped, and mailed. that such e-mail was sent to the addressee's specified e-mail address

6.4    Waiver

6.4 1 Failure to enforce any of these terms and conditions will not prevent us from relying on or enforcing them in the future.

6.5 Severability

6.5 1 If a court or competent authority rules that any of these terms and conditions are invalid, unlawful, or unenforceable to any extent, that term will be severed from the remaining terms. which will remain in effect to the fullest extent permitted by law

6.6 Rights of third parties

6.6 1 A person who is not a party to these terms and conditions has no rights under or related to them under the Contracts (Rights of Third Parties) Act 1999.

6.7 Total agreement

6.7 1 These terms and conditions, together with any documents expressly referred to in them, constitute the entire agreement between us and supersede all prior discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us relating to the subject matter of these terms and conditions. This clause in no way limits or excludes liability for fraud.

6.8 The rule of law and the exercise of jurisdiction

6.8 1 This agreement shall be construed in accordance with the law of the geographical area in which you reside and shall be subject to the jurisdiction of the courts in that area.

7. Information about us

The products and services are provided by three companies within the Ello Group Ltd group of companies, which are as follows:

7.1 Taste Marketing Ltd, a company registered in England and Wales under company number 05545626 and with its registered office at Birkby Grange, 85 Birkby Hall Road, Birkby, Huddersfield, HD2 2XB, owns and operates tastecard and coffee club. The VAT registration number is 220 9026 46.

7.2 Simard Limited, a company registered in England and Wales under company number 06655278 with its registered office at Fifth Floor, 9 Portland Street, Manchester, Lancashire, M1 3BE, owns and operates gourmet society. The VAT registration number is 220 9026 46.

7.3 hi-life Diners Club Limited, a company registered in England and Wales under company number 03940640 with its registered office at Birkby Grange, 85 Birkby Hall Road, Birkby, Huddersfield HD2 2XB, owns and operates hi-life. The VAT registration number is 220 9026 46.

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