CeX/WeBuy - United Kingdom Receives "Great" Rating of 4.2 / 5 on Trustpilot - Is it Worth the Hype?

Introduction:

If you're thinking of buying anything from CEX, it might be helpful to see the mixed reviews they have been receiving recently. After analyzing a series of comments on the popular review websites, here is a comprehensive list of customer experiences along with their honest feedback on shopping at this store.

I. Overview of Reviews

As indicated by various customer reviews, CEX has received an average of three out of five stars. Out of the replies, 73% of them were five-star, and 9% were one-star ratings, respectively. This indicates that while many have had positive experiences, some have had negative experiences as well.

II. Specific Reviews

A. Slow Refund Process (21 December 2022)

One customer reported experiencing a challenging refund process after receiving a product that arrived damaged. The customer recounted the difficulties of the refund process and advised others to think twice before purchasing from CEX online.

B. Faulty Lens and Refund Rejection (22 December 2022)

Another shopper's comment mentioned how they purchased a Sigma lens, which did not work with the Nikon D5600 camera it was compatible with. After demonstrating the problem at the store, the customer was only offered a credit voucher and refused a refund. This disappointing experience is likely to make others think twice before shopping at CEX again.

C. Ambiguous return policy targeting vulnerable customers (26 December 2022)

A customer's review discussed how they had bought a used controller for £55, which was above the cost of a new controller. They later returned to the CEX store to seek a refund and were asked to wait for a faulty item check before given the voucher worth the same cost. The biggest issue here seems to be the lack of transparency about the store's refund policy. The comment noted how people, especially young children, can be taken advantage of and advised parents to be cautious.

D. Negative experience with CEX's online shopping (21 December 2022)

Another shopper recounted the multiple difficulties they had with online shopping at CEX. The poor customer service they received and the extensive paperwork they had to fill out during the refund process left them with a negative impression of the company.

E. Positive experience with CEX customer service in-store (14 December 2022)

Someone praised CEX for their customer service in-store, where a young lady proved to be helpful in assisting them in their purchase.

F. Successful purchase of retro PS2 games (25 December 2022)

A happy shopper had a smooth experience while purchasing various PS2 games for a retro Christmas day, adding that everything worked perfectly fine.

G. Incorrect delivery and missing game (21 December 2022)

A customer’s order was not fulfilled correctly as they had paid for a complete set but received a cutthroat case with no game inside. They were disappointed at the poor quality, resulting in a negative review.

H. Disc received scratched (25 December 2022)

Another shopper got NFS 2015 for Christmas, but the disc was scratched. This mishap marred their experience while shopping at CEX.

I. Successful purchase of games for Christmas gift (16 December 2022)

Someone expressed their high opinion of CEX, stating that they were satisfied with their purchase of video games as Christmas presents for their son.

J. Positive experience with CEX customer service (20 December 2022)

Another user had a great experience dealing with CEX's customer service. CEX assisted them in resolving their concerns, and overall, they were delighted with the service.

K. Timely Delivery of Items in good condition (19 November 2022)

Someone had received their products on time and in good condition, adding that they were pleased with their shopping experience.

L. Best condition DVDs received with fast delivery (02 December 2022)

The final comment that we encountered, received their order in excellent condition. They also praised the fast delivery, noting that their DVDs were in the best condition ever.

Conclusion:

Although shoppers have encountered a mix of both positive and negative experiences with CEX, there seems to be a concerning trend of ambiguous policies, faulty products, and poor online customer service. While it's essential to keep customer satisfaction as a priority for every business, customers should always research the store's policies before making any purchases. Thus, if your experience ends up being a positive one or a negative one, share commentary from your time shopping at CEX.